Whether it’s something as simple as a dripping tap or something as important as no hot water both landlords and tenants can rest assured that our Maintenance team have every aspect of property maintenance covered.
If you are a tenant of Moores and need to report an emergency repair outside of office hours please call AA Electrical, Plumbing & Building Maintenance on 0113 826 7698 or 07743244510 (24-hour service).
If you are a tenant of Moores living at Bridgewater Court in Headingley and need to report an emergency repair outside of office hours please call Padgett Plumbing Services on 07966191959
Please only call the ‘out of hours’ contractors if you have a genuine emergency. You will be charged the cost of the phone call or call out charge if the repair is deemed later to be non-emergency. Please refer to examples of what constitutes an emergency in your Inventory before calling our ‘out of hours’ contractor.
With access to a wide range of time-served qualified contractors, covering every trade possible, Moores will ensure the repair is professionally handled from start to finish. It’s important to us that we continue to provide a reliable, competent & trustworthy repairs service to our customers, using local contractors where possible, and we are proud to have worked with the majority of our contractors for several years now. Some of them have even worked with us for 15+ years!
We use an online system for tenants to conveniently report repairs directly to our maintenance team. The system includes the following features to help you raise detailed reports 24 hours a day, 7 days a week:
Clear and consistent reporting of problems via smartphone, tablet or PC.
Photos of the problem to help us more accurately assess the work required.
Provides progress updates on the repair process.
The submitted report is sent straight to your Property Manager, so there is no longer a need to phone through or email maintenance issues.
Other than for emergencies, please use this online system for all future reporting of issues.
You can click the button below to report your repair. If you have used the system before then you can log into your portal at https://moores.fixflo.com. Once logged in you can view and update your profile, communicate with your property manager, and view any outstanding repairs that affect you. We will keep you updated on all maintenance issues through our online portal.
Tenancy Application Forms
Each person over the age of 18 must complete an Application Form, GDPR Declaration and Right To Rent Form. In order to proceed with your application, we are required to obtain from you sensitive information for the purposes of conducting residency checks in accordance with the Immigration Act 2014. The simplest way to confirm if you have the Right to Rent is for you to provide us with your passport. For further information please refer to the last page of the application form.
Check what furniture, appliances etc are included with the tenancy – please do not assume that everything you see in the property is included with the tenancy.
Your application will be dealt with by our appointed referencing company HomeLet Reference checks usually take 5 – 7 working days to complete but some are completed sooner. An employer and landlord reference (where applicable) will be obtained. A credit check is also undertaken as part of the referencing process.
In this section of the site you will find the application forms you need to complete if you wish to apply for a Moores property. All of our available properties are listed on our own website as well as On The Market.com and Rightmove.co.uk.
Each adult over the age of 18 is required to complete an Application Form, GDPR Declaration & Right To Rent Form. In order to reserve a property, you will be asked to pay a Holding Deposit. Information on this and other Permitted Payments can be found below.
If you require a guarantor then your guarantor should download and complete the above form. If your own income/earnings, or one of your co-tenants if you are sharing, is not sufficient to support your application you/they will require a Guarantor e.g. relative, family member or friend, work colleague or employer, etc who would be prepared to assist with, or meet the whole, payment of rent should you/they be unable to do so at any time. If you are unsure whether you need a grantor, please speak to a member of our team.
Each Guarantor must complete a separate application form.
Please note that once you have submitted the forms, we will then need to seek the landlord’s approval. If the landlord is happy to proceed then we will need your Holding Deposit paying before we can formally reserve the property for you.
If you require our bank details to transfer fees, please contact our office on 0113 274 2033. Please note: we do not accept card payments or cash at our office.
Moores do not charge application fees, in accordance with the Tenant Fee Act 2019. However, there are instances where permitted payments may be charged. We always strive to be fully transparent with our tenants and so all of the information can be found on this page. We like to ensure that everyone is fully informed before signing a tenancy agreement. Click below to learn more about permitted payments.
HOLDING DEPOSIT: One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
BOND/SECURITY DEPOSIT (per tenancy. Rent under £50,000 per year): Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
BOND/SECURITY DEPOSIT (per tenancy. Rent of £50,000 or over per year): Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
UNPAID RENT: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
LOST KEY(s) OR OTHER SECURITY DEVICE(S)/PERMITS(S): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
VARIATION OF CONTRACT (Tenant’s Request): £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
CHANGE OF SHARER: £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
EARLY TERMINATION (Tenant’s Request): Should the tenant wish to leave their contract early; they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
I rented with Moores for three years and they were brilliant for the whole process, from signing contracts to returning my deposit in full and promptly with no issue. Angie was fantastic throughout – a real asset to the team. A great family-run company, I can’t recommend enough.
– Lorna Upton
I’ve just left a Moores managed property after ten years renting there and I have always found them very professional. I liked the regular inspections, and maintenance always dealt with any issues quickly, even non-urgent ones. Communication was excellent, I’ve always been very happy with the service. I was sorry to leave.
– Hergerbabe Atkins
From the moment I walked into Moores offices in 2017 to enquire about apartment rentals, until moving from Leeds in late 2020, I was impressed by the friendliness, professionalism and efficiency of the company’s staff. All viewings, lease management, required repairs and the eventual departure process were handled quickly, competently and fairly. I cannot recommend Moores strongly enough – a wholly positive experience.