Whether it’s something as simple as a dripping tap or something as important as no hot water both landlords and tenants can rest assured that the Maintenance team at Moores has every aspect of property maintenance covered.

With access to a wide range of time-served qualified contractors, covering every trade possible, Moores will ensure the repair is professionally handled from start to finish. It’s important to us that we continue to provide a reliable, competent & trustworthy repairs service to our customers, using local contractors where possible, and we are proud to have worked with the majority of our contractors for several years now. Some of them have even worked with us for 15+ years!

We have an online system for tenants to conveniently report repairs to us. The system includes the following features to help you raise detailed reports 24 hours a day, 7 days a week:

  • Clear and consistent reporting of problems via smartphone, tablet or PC.
  • Photos of the problem to help us more accurately assess the work required.
  • Provides progress updates on the repair process.

The submitted report is sent straight to your Property Manager, so there is no longer a need to phone through or email maintenance issues.

Other than for emergencies, please use this online system for all future reporting of issues.

If you have used the system before then you can log into your portal at https://moores.fixflo.com. Once logged in you can view and update your profile, communicate with your property manager, and view any outstanding repairs that affect you. We will keep you updated on all maintenance issues through our online portal.

If you are a tenant of Moores and need to report an emergency repair outside of office hours please call AA Electrical, Plumbing & Building Maintenance on 0113 826 7698 or 07743244510 (24 hour service).

If you are a tenant of Moores living at Bridgewater Court in Headingley and need to report an emergency repair outside of office hours please call Padgett Plumbing Services on 07966191959

Please only call the ‘out of hours’ contractors if you have a genuine emergency. You will be charged the cost of the phone call or call out charge if the repair is deemed later to be non-emergency. Please refer to examples of what constitutes an emergency in your Inventory before calling our ‘out of hours’ contractor.

Important Notice: Whirlpool have recalled a number of Indesit and Hotpoint washing machines. Read our full article here to see if you are affected (Dec 2019)

This apartment has been absolutely brilliant to live in for me and my daughters. Moores have provided an outstanding service when ever there has been any issues, so thank you to you and the team.

– Mr B

Thank you once again for all your support with the sale of our home. Your recommendation for local solicitor has also contributed to relieving much of the stress that could have been. We were really impressed by the diligent pre vetting of any prospective purchasers which definitely help us making swift decision to support the eventual buyer… which we now realise is not always the case for some estate agents which leads to time wasted on unnecessary viewings.

– Mr & Mrs N

We would like to thank everyone at Moores for being responsive and timely in resolving any issues we’ve had during our tenancy. Moores is the best letting agents I have used in Leeds and wouldn’t hesitate to recommend to others.

– Miss S & Mr W

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