13th April 2017
As a follow up on my previous advice about “saying no to pets” I thought I would share the issues we have had this week which have all been “pet” related.
On Monday I visited a property that we manage to carry out the final inspection. Having inherited this tenancy from another agent I was aware the tenants had been given permission to have 2 rabbits at the property (“to be kept in the garden”). Our routine quarterly inspections had flagged up very early on that these rabbits were clearly being allowed to live inside the property so we were prepared for potential issues when the tenancy ended. I have had to arrange a deep professional clean of the property and carpets (with a special pet treatment) as well as a new fridge freezer due to the rabbits chewing through the cable. I will now have to agree appropriate bond deductions with the tenant which could lead to a TDS dispute. All of this could have been avoided if pets had not been allowed in the first place.
Tuesday saw our maintenance team trying to resolve an issue with fleas popping up in a new management property. The landlord had recently purchased the property as an investment and had the property & carpets professionally cleaned prior to the tenancy starting (which we always advise as good practice). All of this didn’t stop the previously dormant fleas springing to life once the tenants had moved in. Our pest control contractor advises that the previous owner must have kept a pet and it has taken 4 months for the fleas to become active. Unfortunately, the landlord had no control over this situation developing so it’s now down to how it is handled to ensure we can have the tenants enjoying their new home as soon as possible. Our landlord has relied heavily on our contractor contacts and the knowledge of our dedicated maintenance team throughout this process.
Wednesday brought something we have never experienced before. Our new landlord emailed to confirm she had vacated the property 5 days earlier (in preparation for the new tenancy starting on Saturday). She had received word from a neighbour that they thought they had seen a cat in her property. We said we would go to the property to check this and sure enough a cat had got into the empty property (from an unlocked cat flap) and had been trapped inside for 3 days. I’m sure you can imagine the issues facing us when we inspected the property! I am happy to confirm that the cat got back to his home and is fine, and the property will be all ready for the tenants on Saturday.
Three pet related dramas in 3 days and ironically none of these had been pet approved by Moores or the landlords yet we still encountered problems. We appreciate some surprise issues like these will happen from time to time (it’s the varied world of property management which keeps us on our toes). We have the experience to handle such things which is why landlords use our Full Management Service. However, it does go to show how animals (whether they be pets or not) can be a real nuisance for landlords.
Limit your stress by saying no to pets – that way you are reducing the risks of any animal related issues in your property. It can sometimes be tempting to accept pets but we urge you to think with your landlord head and not your landlord heart on this. It will save you money in the long run.