• Moore than
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Tel: 0113 274 2033

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Receptionist Required

Hours of Work:

8.45am to 5.30pm Monday to Friday. Occasional weekend working may be required, to cover holidays, with a day off in lieu the following week

Holidays:

22 days holiday plus Bank Holidays

Overall Objectives:

Operation of the Sales and Rentals functions of the Company with a view to increasing revenue.

Providing an excellent standard of customer service to all.

Function:

Contribute to the smooth running of the office and dealing with all enquiries.

Objectives:

Be the first point of contact within the office for all Sales and Rentals enquiries either by telephone, email or in person. This will include returning answer machine messages and/or distributing messages to the relevant colleague in our teams

Responding to online enquires from our own website, On The Market and Rightmove websites and booking viewings accordingly using Alto software

Responding to valuation requests from our own website, On The Market and Rightmove websites and booking valuations accordingly using Alto software

Ensure that window cards for Sales and Rental properties are accurate and updated when necessary.

Ensuring viewings are booked correctly using Alto diary and that name, addresses, email addresses and telephone numbers are taken accurately from anyone wishing to view a property

Supporting Sales Negotiators in helping to arrange surveys and mortgage valuations by co-ordinating appointments with sellers or tenants

Ensuring a stock of sales particulars are available at all times for the Sales Negotiators

Ensuring a stock of application forms are available at all times for the Rentals Negotiators

Assisting the Rentals team with signing out and chasing the return of keys from contracts

Ensuring the highest standard of customer service is upheld at all times

Monitor & maintain property records

Organise mailing lists

Dealing with general office paperwork & filing

Processing board requests via Board Management in Alto

Dealing with collection and processing of the office post each day

Requirements:

Smartly presented, well-spoken and articulate

Experience of working in a busy reception area is preferred

Windows computer experience, Windows 98 minimum and Windows 2000/ME/XP preferred. MS Office essential.

Experience of switchboard phones or Samsung phone systems preferred.

Remuneration:

Salary £22,000 per annum dependent on experience. Discretionary bonuses paid for performance and commitment.

Our Mission

To be the most trusted estate agent in north Leeds, never compromising our client’s interests

Our Vision

To be an estate agency that people are proud to work for and be associated with and to change people’s perception of estate agents

Our Values and Reputation 

  • We want our employees to develop their full potential
  • Provide career opportunities or pathways to careers for those employees who show initiative and high performance
  • Provide inspirational leadership
  • Set high moral and ethical standards for employees to follow
  • To treat everyone with respect and dignity
  • Deal with people in a straightforward and open manner and to encourage loyalty through openness and honesty
  • Never compromise our integrity
  • Seek to be respected by our employees, customers, peers and suppliers for the way we manage our resources and payments

Our Standards of Excellence

  • Conduct our business with sincerity and professionalism
  • Apply expert knowledge at all times
  • Honour our promises and commitments
  • Always operate ethically
  • Differentiate ourselves from competitors
  • Ensure the highest standard of presentation by our employees both personally and in our documents and marketing
  • Achieve the best possible results for our clients
  • Ensure compliance with legislation
  • Use innovative technology whilst upholding traditional values

We are “Moore than an estate agent…”

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I would like to say how much I have appreciated the support and guidance that I have received from Moores. It’s been quite a long relationship and you have always been reliable, efficient and friendly. Thanks to you all.

– MA Ansell, whose house in Headingley we sold (October 2017)

More Testimonials Why Use Us? Meet Our Team

Contact Moores Estate Agents today: Tel: 0113 274 2033 | Email Us: enquiries@moorehomesinleeds.co.uk