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COVID-19: An Update From Moores

21st May 2020

It was unexpectedly announced last week that sales and lettings activity could resume within England under The Health Protection (Coronavirus, Restrictions) (England) (Amendment) (No2) Regulations.

The guidance from our industry regulator, Propertymark, as well as Government itself is clear that we must work within stringent guidelines going forward and it goes without saying that the health and safety of our staff, sellers, buyers, landlords, tenants, applicants and contractors is of paramount importance over the coming weeks.  We need to ensure that we comply with the Government’s ‘Working Safely During COVID-19’ guidelines, published on Monday 11th May, as well as having the correct social distancing measures in place.

As we published last week, we have decided that our office door will remain closed to the public until further notice and our team will continue to work remotely from home.  A couple of years ago we invested heavily in our IT and phone equipment, meaning the entire team at Moores could work remotely if there was ever a need to do so – all they would need is a plug socket and a decent Wifi connection!  At the beginning of lockdown our team made the seamless switch from the office to our respective homes and this new working arrangement has worked well for us so far.  There was a mixed reaction to the Government’s announcement last week that agents in England could return work, so as a business we made the decision to prioritise servicing our clients properties rather than in the reopening of our office. We have been working hard over the last week ensuring that all transactions that were paused at the beginning of lockdown can start to move again, as well as putting measures in place to be able to offer in-person viewings and valuations in a safe way to comply with the guidelines.  Viewings, valuations and the listing of properties for both sales and rentals have resumed this week.  At the present time there is little need to meet clients face to face in our office (client appointments can take place over the phone, by Whatsapp video call or over Zoom) therefore our team will continue to work safely from home.

Our working hours didn’t change despite lockdown, so our team are still working our usual hours which are:

Monday – Friday 9am-5:30pm

Saturday 9am-5pm

Sunday 10:30am-4pm

Despite our office door being closed, we can be contacted during the above times on:

Phone: 0113 2742033 (option 1 for sales, 2 for rentals and 3 for maintenance)

Email: enquiries@moorehomesinleeds.co.uk / maintenance@moorehomesinleeds.co.uk

We hope everyone appreciates the need for new procedures to ensure everyone stays safe, and we thank you in anticipation of your co-operation.

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